Vencore Systems Administrator III in Laurel, Maryland

Overview

Vencore is a proven provider of information solutions, engineering and analytics for the U.S. Government. With more than 40 years of experience working in the defense, civilian and intelligence communities, Vencore designs, develops and delivers high impact, mission-critical services and solutions to overcome its customers most complex problems.

Headquartered in Chantilly, Virginia, Vencore employs 3,800 engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.

Vencore is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories

Responsibilities

The selected System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The selected System Administrator should be able to:

  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Provide assistance to users in accessing and using IT systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provide in-depth experience in trouble-shooting IT systems
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Support the design of systems, mission architecture and associated hardware
  • Direct and possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
  • Analyze and resolve complex problems associated with server hardware, applications and software integration.
Qualifications
  • Requires BS or BA degree in a technical discipline and 15 years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.
  • Requires TS/SCI w/ Poly

Job ID 2018-49615

# of Openings Remaining 1

Category Information Technology

Residency Status U.S. Citizenship Required

Clearance Top Secret/SCI w/Poly

Employee Type Regular

Time Type Full Time